The Nigerian Civil Aviation Authority (NCAA) has expressed concern over increasing spate of flight cancellations by domestic carriers. The regulatory agency stated that several reports from the Consumer Protection Officers (CPOs) and aggrieved passengers have inundated its offices from across the nation’s airports.
A statement signed by the General Manager Public Relations of NCAA, Sam Adurogboye noted that though the regulatory authority is aware of the prevailing challenges as regards aviation fuel, it is expected that the airlines should follow strictly the requirements of the Nigeria Civil Aviation Regulations (Nig.CARs) in carrying out their operations. Adurogboye said the circumstances should not open a window for outright impunity and a flurry of cancellations which has consequently rendered air travel in the country a nightmarish experience.
He said: “All Airline Operators are therefore warned to adhere to the Standard and Recommended Practices (SARPs) while dealing with passengers. Many of whom have parted with their hard earned cash in return for comfort and value while commuting to their destinations.
